Returns & Refund Policy

Your satisfaction is our priority. We have designed our returns policy to be as simple and hassle-free as possible.

Return Window

You may request a return within 7 days of receiving your order. Returns requested after this period will not be accepted.

Eligible Return Conditions

• The product received is damaged or defective

• The wrong product was delivered

• The product is different from what was described on the website

• The product packaging is intact and unused (subject to approval)

Non-Returnable Items

• Opened or used fragrances (unless damaged or defective)

• Products without original packaging

• Items purchased during sale or at a discounted price (unless defective)

• Gift sets that have been opened

Return Abuse Protection

Bottled Bliss reserves the right to decline return or refund requests in the following circumstances:

• The customer has a history of repeated or suspicious return requests

• The product returned is not the original product dispatched (product swapping)

• The product has been used, tampered with, or the seal has been broken without a valid defect claim

• The return reason is a subjective preference (e.g., dislike of scent, projection, or longevity)

• The return request is made after the 7-day window has elapsed

• Any fraudulent chargeback or payment dispute that is found to be unjustified

We reserve the right to blacklist accounts that misuse our return policy or engage in fraudulent return activity.

Product Disclaimer

Please read this section carefully before placing your order.

• The Bottled Bliss is a reseller of branded fragrances. We are NOT a manufacturer.

• We do not guarantee fragrance longevity, projection, or performance. These characteristics vary based on: skin type, weather conditions, and usage method — and are beyond our control.

• Product packaging and design may differ from images shown on the website. Brands may update packaging without prior notice, and such changes do not constitute grounds for return or refund.

• All product descriptions, fragrance notes, and specifications are provided for reference only and are sourced from the brand. We do not independently verify or guarantee these claims.

How to Initiate a Return

To initiate a return, please follow these steps:

  • Email us at contact@thebottledbliss.com with your order number and reason for return
  • Attach photographs of the product if it is damaged or incorrect
  • Our team will review your request within 24–48 hours
  • If approved, we will arrange a reverse pickup at no additional cost

Refund Process

Refund Method Original payment method or store credit
Processing Time 5–7 business days after return is received
Partial Refunds May apply in certain cases at our discretion
Exchange Option Available — request during the return process